Networks and threats don’t keep business hours. Our network operations and security operations support watches and works issues around the clock.
What we do
- Network operations (NOC): monitoring of firewalls, switches, wireless and WAN links, with alerts worked by engineers
- Security operations (SOC): review of security alerts and events, with follow-up when something looks wrong
- Troubleshooting and changes days, nights and weekends
- Overnight coverage from our Singapore team during U.S. nights, with U.S. engineers during the day
- Coordination with your IT staff or MSP so nothing falls through the cracks
Why Hydrasat
- Experience that sticks. Decades of designing, installing and running networks for businesses that need them to stay up — including remote and industrial environments.
- Engineers, not scripts. You work with people who know Cisco, Cisco Meraki, Fortinet, Palo Alto Networks, HPE and Aruba gear, cabling and security — not a call center reading a checklist.
- Around-the-clock operations. Network operations and security operations support so someone can pick up the thread days, nights and weekends.
- Cisco Partner, multi-vendor experience. We sell, design and support Cisco and Cisco Meraki solutions as a Cisco Partner, and we work across Fortinet, Palo Alto Networks, HPE and Aruba too, with licensing and renewals handled in the same conversation.
- Clear next step. Start with a complimentary network assessment when you want guidance before you spend.
Why Hydrasat for 24/7 support. We built our support habits around customers who can’t wait until Monday morning, starting with oil & gas operations that run nonstop.
About our team
Hydrasat is a Cisco Partner with offices and people in the New Orleans area (Covington), Houston, Detroit / Novi, and Singapore. We grew up supporting networks that cannot wait until Monday morning — starting with offshore and land oil & gas communications, and carrying that same around-the-clock mindset into the networks we design and support today.
Our engineers work with Cisco and Cisco Meraki every day, including Cisco Duo multi-factor authentication, Cisco Umbrella DNS security and email security, along with Fortinet, Palo Alto Networks, HPE, Aruba and other leading security and networking platforms we are trained and certified on as vendors require. They are employees on our team — not a revolving third-party helpdesk. With overnight coverage from Asia during U.S. nights and daytime engineers in the States, we aim for consistent support whenever something breaks.
What that looks like in practice
- Experienced network and security engineers who design, install and troubleshoot for a living
- Network operations and security operations support so issues can be watched and worked around the clock
- A complimentary network assessment when you want a clear picture before you buy or rebuild
- Straight talk: if the honest answer is that you do not need new hardware, we will say so
These services focus on network, security, wireless, cabling and related infrastructure. They do not include general server administration, end-user helpdesk, or endpoint troubleshooting unless agreed in writing for a specific engagement.