Hydrasat, LLC
Effective date: November 6, 2026
Last updated: November 6, 2026
Hydrasat, LLC, a Texas limited liability company (“Hydrasat,” “we,” “us,” or “our”), operates the website at hydrasat.com and the online store at shop.hydrasat.com (together, the “Sites”). This Privacy Policy explains what personal information we collect through the Sites and through our business communications, how we use it, who we share it with, and the choices you have. Hydrasat is a business-to-business IT, network, and security company, and the Sites are intended for business customers and prospective customers.
Purchases made on shop.hydrasat.com are also covered by our store Privacy Policy, which gives more detail about orders, payments, and shipping. Information we handle for customers under a services agreement, such as data on networks we manage, is governed by that agreement.
1. Information we collect
Information you give us
- Contact and quote requests. When you use the form on our Contact Us page or request a quote, we collect your name, email address, phone number, company name if provided, and the details you type into the form.
- Store accounts and orders. When you create an account or buy from shop.hydrasat.com, we collect your name, company, email address, phone number, billing and shipping addresses, order history, and any license details you give us (for example, a Cisco Meraki Dashboard organization). Payments are processed by Shopify Payments. We do not store full payment card numbers.
- Business communications. When you email us, call 1-800-768-7875, chat with us, or meet with our team, we receive your business contact details and the information you choose to share.
Information collected automatically
When you visit the Sites, we and our service providers collect standard technical information, such as your IP address, browser and device type, the pages you view, the page or link that referred you (including campaign tags such as utm_source or utm_campaign in a link you clicked), and the date and time of your visit.
Business contact information from other sources
We may receive business contact information, such as a name, job title, company, work email address, and work phone number, from manufacturers and distributors we work with (for example, Cisco), from business contact data providers, and from public sources such as company websites.
2. Analytics and cookies
Cookies are small files stored by your browser. We use the following types of cookies and similar technologies on the Sites:
- Analytics. We use Google Analytics 4, a service from Google LLC, on hydrasat.com and shop.hydrasat.com to understand how visitors find and use the Sites, such as which pages are viewed and which campaigns bring visitors to us. Google Analytics uses cookies and collects data such as your IP address, device and browser details, and page views. We also keep the campaign tags from the link you used to reach hydrasat.com in a first-party cookie for up to 30 days, so we can tell which campaign led to a contact form inquiry. Learn more about Google Analytics at How Google uses information from sites that use its services.
- Security. Our contact form uses Google reCAPTCHA and spam filtering to block automated abuse. reCAPTCHA collects device and browser data and is subject to the Google Privacy Policy and Terms of Service. Our website security tools record IP addresses and request details to protect the Sites from attacks.
- Performance and site function. We use caching to make pages load quickly, and our online store uses cookies to keep your cart and sign you in. Embedded maps and videos from Google Maps, YouTube, and Vimeo may set their own cookies when they load.
Managing cookies. You can set your browser to block or delete cookies. Some features, such as the contact form spam check, the store cart, maps, and videos, may not work if you do. To stop Google Analytics from collecting data about your visits, you can install the Google Analytics Opt-out Browser Add-on. On shop.hydrasat.com you can also manage cookie preferences through the store’s cookie banner.
3. Marketing emails and your right to opt out
We may send business contacts occasional emails about our products, services, and offers. We send these emails through email service providers such as Mailchimp (Intuit Inc.), which deliver the emails on our behalf and store the contact details needed to do so.
Our marketing emails may include standard measurement tools, such as a small image that records when an email is opened and links that record when they are clicked. Links in our emails may also include campaign tags so we can see which emails lead to visits and inquiries on the Sites. We use this information to improve our emails and to stop sending to addresses that are no longer active.
You can opt out at any time. Every marketing email we send includes an Unsubscribe link and an Update Preferences link in the footer. One click on Unsubscribe removes you from our marketing list. You can also opt out by emailing sales@hydrasat.com or calling 1-800-768-7875, option 3. We process opt-out requests promptly, and in any case within 10 business days. Opting out of marketing emails does not stop messages about your orders, account, quotes, or services you receive from us.
4. How we use and share information
We use the information we collect to:
- respond to your questions, quote requests, and support calls
- process orders, deliver and register licenses, ship hardware, and manage your account
- provide, bill for, and support the products and services you buy from us
- send service messages, such as order updates, maintenance notices, and renewal reminders
- send marketing emails that you can opt out of at any time
- understand how the Sites and our emails are used so we can improve them
- protect the Sites, our systems, and our customers from spam, fraud, and attacks
- meet our legal, tax, accounting, and export compliance obligations
We do not sell your personal information, and we do not rent or trade it. We share it only:
- with service providers who help us run our business, including our website hosting provider, Shopify (our online store platform and payment processor), Google (analytics and spam protection), Mailchimp (marketing email delivery), Microsoft (business email), and shipping carriers. These providers process information only to provide their services to us.
- with manufacturers and distributors (for example, Cisco) when needed to quote, ship, register, license, or support products you buy from us
- when required by law, to respond to legal process, or to protect our rights, our customers, or others
- in connection with a merger, acquisition, or sale of all or part of our business
5. How we protect and keep information
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections to the Sites, access controls, security monitoring, and backups. No method of sending or storing data is completely secure, so we cannot guarantee absolute security.
We keep personal information only as long as we need it for the purposes described in this policy, including to maintain our business relationship with you and to meet our legal, tax, accounting, warranty, and export compliance obligations. When information is deleted from our active systems, copies may remain in backups until those backups are replaced on their normal schedule.
6. Your rights and choices
Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of the personal information we hold about you, and to opt out of marketing communications. To make a request, contact us using the details below. We will need to verify your identity before we act on a request, and we will not discriminate against you for exercising your rights.
7. Children
The Sites and our services are intended for businesses and adults. They are not directed to children under 16, and we do not knowingly collect personal information from children.
8. Where information is processed
We are based in the United States and process information in the United States. Our service providers may process information in other countries under their own terms and privacy commitments.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the “Last updated” date at the top.
10. Contact us
If you have questions about this Privacy Policy or want to make a privacy request, please contact us:
Hydrasat, LLC
106 Park Place, Suite 202
Covington, LA 70433
Email: sales@hydrasat.com
Phone: 1-800-768-7875, option 3