Networks and threats don’t keep business hours. Our network operations and security operations support watches and works issues around the clock.
What we do
- Network operations (NOC): monitoring of firewalls, switches, wireless and WAN links, with alerts worked by engineers
- Security operations (SOC): review of security alerts and events, with follow-up when something looks wrong
- Troubleshooting and changes days, nights and weekends
- Day-shift and overnight-shift coverage, 24/7, including weekends and holidays
- Coordination with your IT staff or MSP so nothing falls through the cracks
Why Hydrasat
- Experience that sticks. Operating since 2012, led by engineers with decades of networking experience.
- Engineers, not scripts. You work with people who know Cisco, Cisco Meraki, Fortinet, Palo Alto Networks, HPE and Aruba gear, cabling and security.
- Around-the-clock operations. Network operations and security operations support so someone can pick up the thread days, nights and weekends.
- Multi-vendor, not single-vendor. Hydrasat is a Cisco Partner and a Fortinet Engage Advocate Partner, and we also sell, design and support Palo Alto Networks and HPE Aruba. We recommend the platform that fits your environment, not the one we happen to prefer, and handle licensing and renewals in the same conversation.
- Clear next step. Start with a complimentary network assessment when you want guidance before you spend.
Why Hydrasat for 24/7 support. We built our support habits around customers who can’t wait until Monday morning, starting with oil & gas operations that run nonstop.
About our team
Hydrasat is a Cisco Partner and a Fortinet Engage Advocate Partner with offices in New Orleans / Covington, Houston, Detroit / Novi and Singapore. We grew up supporting networks that cannot wait until Monday morning — starting with offshore and land oil & gas communications, and carrying that same around-the-clock mindset into the networks we design and support today.
Our engineers work every day across Cisco and Cisco Meraki, Fortinet, Palo Alto Networks and HPE Aruba platforms, along with security services such as Cisco Duo multi-factor authentication, Cisco Umbrella DNS security, email security and Fortinet FortiGuard, and other leading security and networking platforms we are trained and certified on as vendors require. With a day shift and an overnight shift, we aim for consistent support whenever something breaks.
What that looks like in practice
- Experienced network and security engineers who design, install and troubleshoot for a living
- Network operations and security operations support so issues can be watched and worked around the clock
- A complimentary network assessment when you want a clear picture before you buy or rebuild
- Straight talk: if the honest answer is that you do not need new hardware, we will say so
These services focus on network, security, wireless, cabling and related infrastructure. They do not include general server administration, end-user helpdesk, or endpoint troubleshooting unless agreed in writing for a specific engagement.