Keep the network steady after go-live — monitoring, changes and troubleshooting — so your team spends less time chasing outages and more time on the business.
What we do
- Ongoing monitoring with alerts when something needs a human look
- Configuration management, firmware windows and routine hygiene
- Ongoing management of Cisco Duo, Cisco Umbrella and email security policies
- Troubleshooting for LAN, WAN and Meraki dashboard issues, plus Fortinet, Palo Alto Networks, HPE and Aruba environments
- Collaboration with your in-house IT team or MSP as an extension of the bench
- Help with expansions, site adds and planned maintenance windows
Why Hydrasat
- Experience that sticks. Operating since 2012, led by engineers with decades of networking experience.
- Engineers, not scripts. You work with people who know Cisco, Cisco Meraki, Fortinet, Palo Alto Networks, HPE and Aruba gear, cabling and security.
- Around-the-clock operations. Network operations and security operations support so someone can pick up the thread days, nights and weekends.
- Multi-vendor, not single-vendor. Hydrasat is a Cisco Partner and a Fortinet Engage Advocate Partner, and we also sell, design and support Palo Alto Networks and HPE Aruba. We recommend the platform that fits your environment, not the one we happen to prefer, and handle licensing and renewals in the same conversation.
- Clear next step. Start with a complimentary network assessment when you want guidance before you spend.
Why Hydrasat for operations. We built our support habits around customers who need help at odd hours. Network operations and security operations coverage means the ticket does not sit until the next business day by default.
About our team
Hydrasat is a Cisco Partner and a Fortinet Engage Advocate Partner with offices in New Orleans / Covington, Houston, Detroit / Novi and Singapore. We grew up supporting networks that cannot wait until Monday morning — starting with offshore and land oil & gas communications, and carrying that same around-the-clock mindset into the networks we design and support today.
Our engineers work every day across Cisco and Cisco Meraki, Fortinet, Palo Alto Networks and HPE Aruba platforms, along with security services such as Cisco Duo multi-factor authentication, Cisco Umbrella DNS security, email security and Fortinet FortiGuard, and other leading security and networking platforms we are trained and certified on as vendors require. With a day shift and an overnight shift, we aim for consistent support whenever something breaks.
What that looks like in practice
- Experienced network and security engineers who design, install and troubleshoot for a living
- Network operations and security operations support so issues can be watched and worked around the clock
- A complimentary network assessment when you want a clear picture before you buy or rebuild
- Straight talk: if the honest answer is that you do not need new hardware, we will say so
These services focus on network, security, wireless, cabling and related infrastructure. They do not include general server administration, end-user helpdesk, or endpoint troubleshooting unless agreed in writing for a specific engagement.